SEVOLY GUARANTEE POLICY
SEVOLY stands for keeping your memories close to you. Our jewellery has been specially designed for you and we want you to enjoy them as long as possible. That’s why it’s important to realise that our plated jewellery is formed with a high-quality 14 carat gold layer, which can slowly wear off. This is why we advise you to take care of your jewellery, by keeping the following points in mind.- Do not use greasy creams or oils in combination with the jewellery.- Do not expose the jewellery to moisture.- Do not spray perfumes directly onto the jewellery.The 18 carat layer is very thin and that’s why it’s important to remember the points above. This layer was applied with the galvanize technology. This applied layer is between 3 and 5 microns. We use 925 (first level) silver as the basis of our plated jewellery. This is the best quality of silver that can be used for plating. How long the plating colour will remain, depends on the following factors:- When exposed to perfume or other make-up products, the layer can fade away.- Because of the level of acidity in one’s skin, it’s possible that the plated layer is affected. This varies per person and could depend on matters such as your diet, whether or not you drink alcohol, if you take any medicine or how much you perspire.- Exposure to chemical products, for example cleaning products, can also damage the plated layer.- It’s also possible that the plated layer can be affected while exercising or swimming with your jewellery on.
If the jewellery is discoloured within the first four months of your purchase, we will offer you a free plating service for all discoloured products. Is it discoloured after four months? No worries, we will then provide a plating service for just €30, -. Are you interested in this plating service? Please send an email to firstname.lastname@example.org. After we receive the jewellery, we will process their return within 4-5 working days and have them sent back to you as good as new.Items made out of 14 carats gold have a guarantee period of one year, the other pieces have a guarantee period of six months.
Having your SEVOLY jewellery altered or repaired by an external party (or by yourself) is at your own risk. After such an occurrence, your guarantee will no longer be valid.Would you like to have other adjustments done to your jewellery? Please check our Pricelist and send an email to email@example.com, so we can help you further.